Privacy Policy
We take your privacy seriously. This policy explains how CSYResume collects, uses, and protects your personal information.
This Privacy Policy applies to CSYResume ("we", "us", or "our"), operated by CSY Resume Private Limited, registered in Mumbai, Maharashtra, India. By using our website at csyresume.com and purchasing our products, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information
When you create an account, make a purchase, or contact us, we may collect: your full name, email address, phone number, billing address, and payment information (processed securely via Razorpay — we never store raw card details).
Usage Data
We automatically collect information about how you interact with our website, including pages visited, time spent, browser type, device type, IP address, and referring URLs. This helps us improve your experience.
Cookies & Tracking
We use cookies and similar tracking technologies to maintain your session, remember preferences, and analyze site traffic. You can control cookie settings through your browser. See our Cookie Policy for details.
2. How We Use Your Information
Service Delivery
To process your orders, deliver digital products (resume templates), send purchase confirmations, and provide customer support.
Communication
To send you important updates about your orders, new template launches, career tips, and promotional offers (only if you've opted in). You can unsubscribe at any time.
Improvement & Analytics
To understand how users interact with our platform, identify bugs, improve our templates, and personalize your experience.
Legal Compliance
To comply with applicable Indian laws, including the Information Technology Act, 2000, and its amendments.
3. Data Sharing & Third Parties
We Do Not Sell Your Data
CSYResume does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
We share data with trusted service providers who help us operate our business: Razorpay (payment processing), Google Analytics (usage analytics), Supabase (database hosting), and email service providers. These partners are contractually bound to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of CSYResume, our users, or the public.
4. Data Security
Security Measures
We implement industry-standard security measures including SSL/TLS encryption for data in transit, encrypted storage, access controls, and regular security audits to protect your personal information.
Payment Security
All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We never store your full card details on our servers.
Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours as required by applicable law.
5. Your Rights
Access & Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
Deletion
You may request deletion of your personal data. Note that we may retain certain information as required by law or for legitimate business purposes (e.g., transaction records).
Opt-Out
You can opt out of marketing emails at any time by clicking "Unsubscribe" in any email or contacting us at support@csyresume.com.
Data Portability
You may request a copy of your personal data in a structured, machine-readable format.
6. Data Retention
Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. Purchase records are retained for 7 years as required by Indian tax laws. You may request earlier deletion of non-essential data.
7. Children's Privacy
Age Restriction
CSYResume is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately.
8. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of CSYResume after changes constitutes acceptance of the updated policy.
9. Contact Us
Privacy Inquiries
For any privacy-related questions, requests, or concerns, please contact our Privacy Officer at: support@csyresume.com or call us at +91 90147 66906. We aim to respond within 5 business days.
Have questions about your privacy?
Our team is happy to help clarify anything in this policy.
Contact Support